Privacy & Security

Jillie's Privacy Policy

Your personal information is our most valuable asset. In this privacy policy, we clearly outline what data we collect, why we collect it, and how we keep it secure.

Last Updated: January 1, 2026

How We Protect Your Information

Jillie's Privacy Policy – Key Pillars at a Glance

SSL/TLS Encryption

Every transaction and piece of personal information you share is protected with 256-bit SSL encryption. Hackers and third parties cannot access this data under any circumstances.

No Sale of Data

We never sell your personal data to third parties. Your information is not shared with advertisers or marketing agencies.

Control Over Your Data

You can view, update, or request deletion of your data at any time. Your data belongs to you.

Secure Data Storage

Your data is stored on secure servers that meet international standards. Regular security audits and penetration testing are carried out.

Transparent Cookie Policy

We clearly disclose which cookies we use and why. You have the option to turn off any non-essential cookies.

Immediate Breach Notification

In the event of a data breach, we will notify you by email within 72 hours and take all necessary steps.

This Privacy Policy applies to all users — registered or unregistered — on the jillie.bet platform. By using the platform, you are deemed to have accepted this policy.

1 Introduction

Jillie.bet ("we", "us", "platform") is a trusted online gaming platform in Bangladesh. We believe that every user's privacy is a fundamental right. In this privacy policy, we clearly explain what data we collect, why we collect it, and how your information is kept secure.

Jillie's privacy policy is built in accordance with international data protection standards. Our goal is to ensure you can use the platform with complete confidence.

This policy covers the following:

  • What Personal Information We Collect
  • How Collected Data Is Used
  • Where Your Data Is Stored and How Long We Keep It
  • When and With Whom Your Data May Be Shared
  • Your Legal Rights Regarding Your Data

Our Commitment: We never sell your data to third parties or use it for marketing purposes without your consent.

2 What Information We Collect

Jillie collects various types of data to operate and improve the platform. Full details are outlined below:

Information Collected at Registration

Data Type Example Mandatory?
Identity Information Full name, date of birth, gender Yes
Contact Information Email address, phone number Yes
Address Details District, division, postal code For KYC
Identity Document NID number, passport, driving license For KYC
Payment Information Mobile banking number, bank account For Transactions

Information Collected Automatically During Use

  • Device Information: Device model, operating system, browser type and version.
  • Network Information: IP address, internet connection type.
  • Usage Information: Pages visited, time spent, and games played.
  • Transaction History: Deposits, withdrawals, bet amounts and outcomes.
  • Location Data: General geographic location, only with your consent.

We never track your exact GPS location. Only country and division-level information is used.

3 Purpose of Data Use

Data collected by jillie is used solely for specific, legitimate purposes. We never collect or use information beyond what is necessary.

  • Account Management: For registration, login, password recovery, and KYC verification.
  • Payment Processing: To securely process deposit and withdrawal transactions.
  • Enhancing Your Gaming Experience: To suggest games and offers tailored to your preferences.
  • Security Assurance: To prevent fraud, money laundering, and unauthorized access.
  • Legal Obligations: To comply with regulatory reporting requirements.
  • Customer Support: To resolve your complaints and queries as quickly as possible.
  • Responsible Gaming: To identify signs of addiction and provide timely support.
  • Service Improvement: To fix platform bugs and roll out new features.

We do not use your data beyond the purposes stated above. Should we need to use it for any new purpose, your separate consent will be obtained.

4 Data Sharing Policy

A core principle of jillie's privacy policy is that we never sell your data. However, limited information may be shared in specific circumstances:

Trusted Service Providers

We use certain third-party services to operate the platform, including payment processing, cloud storage, and customer support software. Only the data strictly necessary is shared with these partners, and they are required to comply with strict confidentiality agreements.

Legal Obligations

We may be required to disclose information under the order of a government authority or court under Bangladeshi or other applicable law. In such cases, we provide only the minimum information legally required.

In Business Restructuring

In the event of a company merger, acquisition, or asset sale, user data may be transferred. You will be notified in advance and given the option to delete your account.

We never: Selling or renting data to advertisers, data brokers, or marketing agencies.

5 Cookie Policy

Cookies and similar technologies are used on the jillie.bet website and mobile app. Cookies are small text files stored on your device that help enhance your experience on the site.

Cookies We Use

Cookie Types Purpose Duration
Essential Cookies Login sessions, security, core functionality Deleted at end of session
Functional Cookies Language preference, theme settings, remember login 30 Days
Analytics Cookies Site usage statistics, error tracking 90 days
Security Cookies Fraud & Bot Prevention 24 Hours

Cookie Controls

You can disable all cookies except essential ones. Your browser settings allow you to delete or block cookies, though disabling certain cookies may limit some site functionality.

6 Data Security Measures

Jillie employs multiple layers of security to protect your data, ensuring the highest level of protection on both technical and administrative fronts.

  • 256-bit SSL/TLS Encryption: All data transfers take place over encrypted channels.
  • Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
  • Firewall & DDoS Protection: Server-level protection against cyber attacks.
  • Regular Security Audits: Regular penetration testing conducted by third-party specialists.
  • Restricted Access: Only authorized personnel have access to your data.
  • Data Backup: Regular backups to ensure your data is never lost.

Data Retention Period

Even after an account is closed, certain data must be retained for a set period to meet legal obligations. Typically, financial transaction records are kept for 5 years and KYC data for 7 years. Once these periods expire, the data is permanently deleted.

7 Your Rights

Under jillie's Privacy Policy, you have the following rights regarding your personal data. Contact us to exercise any of these rights.

Right to AccessThe right to know what information we hold about you and to receive a copy of it.
Right to RectificationThe right to request correction of any inaccurate or incomplete information.
Right to ErasureThe right to request deletion of your data under certain circumstances.
Right to Restrict ProcessingThe right to request a temporary pause on the processing of your data in certain circumstances.
Right to PortabilityThe right to receive your data in a machine-readable format and transfer it elsewhere.
Right to ObjectThe right to object to your data being used for marketing or profiling purposes.

To exercise these rights support@jillie.betEmail us at. We'll respond within 30 days.

8 Children's Privacy

The jillie platform is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

  • Age verification is carried out at the time of registration.
  • Age is verified through identity documents during the KYC process.
  • If we become aware of any account belonging to a minor, it will be suspended immediately and all associated data will be deleted.

If you suspect a child or any minor you know is using this platform, please notify us immediately.

9 Third-Party Links & Services

The jillie platform integrates certain third-party payment gateways and services. These services operate under their own privacy policies, which are beyond our control.

  • Payment Processing: Mobile banking partners such as Mobile Pay, Nagad, and Rocket are governed by their own privacy policies.
  • Game Provider: Third-party game studios only receive the limited data necessary to operate their games.
  • Analytics Tools: Anonymized statistics are used for platform improvement.

We recommend reviewing the privacy policies of these third-party services before using them. jillie is not responsible for how they handle your data.

10 Policy Update Process

Jillie reserves the right to update this privacy policy at any time. The way we notify you will vary depending on the nature of the changes:

  • Minor Changes: The "Last Updated" date at the top of the page will be changed.
  • Major Changes: You will be notified at your registered email address at least 14 days before the changes take effect.
  • Material Changes: A pop-up notification will appear when you log in to the platform, and your consent to the updated policy will be obtained.

Continuing to use the platform after the updated policy takes effect will be considered acceptance of the new policy. If you do not agree to the new policy, you will have the option to close your account and withdraw your balance.

Keep your account's email notifications enabled to stay updated on the latest Privacy Policy changes.

11 Contact Us

For any questions or complaints about our Privacy Policy, or to exercise your rights, please reach out to us through the following:

  • Email: support@jillie.bet
  • Live Chat: Available 24/7 from any page on the platform
  • Response Time: Typically within 3 minutes to 24 hours
  • Privacy Request: 30-day response timeframe

Our support team provides assistance in Bangla. For any privacy-related concerns, we're always here for you.

Your data is secure — let's play!

Register with jillie and enjoy a fully secure and trusted gaming experience.

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